Your Future is what You Make it to be!

New Mindset for Marvellous Experience with brixPLAYLEGO PLAY

This programme is supported by SkillsFuture Credit for self-sponsored and company-sponsored participant.

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According to Stanford psychologist Carol Dweck, the best predictor of success in what you do is your mindset.

You can either view every situation ‘glass half full’ or ‘glass half empty’. Mindset is the established set of attitudes held by someone, a belief that orientates the way we handle situations - the way we sort
out what is going on and what we should do. How well we handle customer often depends on the mindset.

Using LEGO SERIOUSPLAY, participants will discover and share new points of view and learn a better way to think and behave. With the new skills and mindset acquired, they will be able to offer customers
quality services and marvellous experiences.

What you'll learn:
• Understanding what kind of mindset is important to create customer experience and service excellence
• Developing a growth mindset
• Addressing the ‘FACE’ characteristics of customers
• Integrating the growth mindset into your industry
• Sustaining the growth mindset
• Striving towards better performance

Who Should Attend:
This workshop is ideal for managers, supervisors,individuals and SME owners.

Duration:
9am - 6pm (8 hours)

Venue:
11 Eunos Road 8, Lifelong Learning Institute, #08-03, S(408601)

Fees per PAX (include prevailing GST):
- Singaporean/ Singapore PR = S$160.50
- Singaporean 40 years and above = S$60.50
- Singaporean / SPR sponsored by SMEs = S$60.50*
- Others = S$535.00

*Fee is after reimbursement of S$100 via SkillsConnect under Enhanced Training Support for SMEs.

Companies are eligible to claim:

Absentee Payroll
√ For all Singaporean & SPR
√ 80% of hourly basic salary, capped at $4.50 per hour
√ SMEs enjoy enhanced funding at 80% of hourly basic salary, capped at $7.50 per hour

 

Create Value to Drive Fantabulous Outcome with brixPLAY

This programme is supported by SkillsFuture Credit for self-sponsored and company-sponsored participant.

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Effective communication is the cornerstone of a productive workplace. Being able to communicate effectively in an organisation, staff will spend less time fixing misunderstandings with colleagues or customers.

It promotes positive work environment and improve staff morale.

In value creation, from ideation to implementation, effective communication is imperative to facilitate positive discussion, bringing ‘Fantabulous’ outcomes to stakeholders, partners and customers.

Using LEGO SERIOUSPLAY, this workshop will simulate a chaotic environment where participants will be pressured to communicate with each other and collaborate to build a co-model.

What you'll learn:
• Identifying breakdown in communication
• Understanding how effective communication is important for collaboration
• Becoming a breakthrough communicator
• Understanding different perception of values
• Creating values to stakeholders/partners/customers
• Engaging stakeholders/partners/customers effectively
• Driving fantastic and fabulous outcome for the business 

Who Should Attend:
This workshop is ideal for managers, supervisors,individuals and SME owners.

Duration:
9am - 6pm (8 hours)

Venue:
11 Eunos Road 8, Lifelong Learning Institute, #08-03, S(408601)

Fees per PAX (include prevailing GST):
- Singaporean/ Singapore PR = S$160.50
- Singaporean 40 years and above = S$60.50
- Singaporean / SPR sponsored by SMEs = S$60.50*
- Others = S$535.00

*Fee is after reimbursement of S$100 via SkillsConnect under Enhanced Training Support for SMEs.

Companies are eligible to claim:

Absentee Payroll
√ For all Singaporean & SPR
√ 80% of hourly basic salary, capped at $4.50 per hour
√ SMEs enjoy enhanced funding at 80% of hourly basic salary, capped at $7.50 per hour

 

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